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Frequently Asked Questions
 
   
Q1 Why convert to DVD Infinity DVD or Blu-ray (and not other formats)?
Q2 What makes a DVD Infinity DVD or Blu-ray different?
Q3 My videotape/film seems fine today, why should I convert them to DVD Infinity DVD or Blu-ray?
Q4 What type of negatives and slides do we convert?
Q5 Is it better to scan my prints, negatives or slides?
Q6 What video/film formats can DVD Infinity convert to DVD?
Q7 How many minutes of home video fit on a DVD Infinity DVD or Blu-ray?
Q8 Why is a Hollywood DVD movie able to hold 2 hours?
Q9 How many photos or slides fit on a DVD Infinity DVD or Blu-ray?
Q10 Will I be able to print "photo-like" images of the photos on the DVD?
Q11 Can you combine negatives, slides and video onto a DVD or Blu-ray?
Q12 Can you improve the quality of my tapes, films, negatives or slides?
Q13 Do you clean cinefilm before transferring?
Q14 Do you offer editing and provide captions?
Q15 Is it better to edit my footage before or after my DVD or Blu-ray is produced?
Q16 Can I add music to my scenes?
Q17 What is the difference between BD-R, BD-25, BD50, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, DVD-5, DVD-9, DVD-10, etc?
Q18 Can I view my DVD on my PC and Television?
Q19 Do you produce NTSC or PAL DVDs or Blu-rays?
Q20 What is the difference between DVD(MPEG2) and VCD(MPEG1)?
Q21 What do the terms HQ, SP, LP, EP mean ?
Q22 Do I receive my original materials (film, video, stills, etc) back?
Q23 How can I be assured that my video is kept confidential?
Q24 Will DVD Infinity convert copyrighted materials?
Q25 Will DVD Infinity convert illegal or pornographic materials?
Q26 What forms of payment do you accept?
Q27 How do I place an order now?
Q28 What's your turn-around time?
Q29 Where are you located?  Where is your shop?   How do I get my materials to you?
Q30 Do you offer discounts?
Q31 What happens if I'm not happy with the quality of the work done?
Q32 How much do you charge for converting videotape to disc?
Q33 Why is the DVD Infinity conversion product not the same price as a studio production movie? After all, you're not paying for the production or artist fees.
Q34 I have a number of videos to transfer. Can I run them one after the other to save space and reduce cost?
Q35 Can I make copies of the Blu-ray or DVD myself?
Q36 Do I need to tell you how long the tape is?
Q37 How should I send my order to you?
Q38 Why should I get a DVD Infinity DVD or Blu-ray rather than do it myself using a DVD recorder or Blu-ray recorder?
   
 
   
Q1 Why convert to DVD Infinity DVD or Blu-ray (and not other formats)?
A1 It's high quality
sharper images, richer colours and better sound

It's compact
easy to store, send to family and friends, take with you in an emergency (such as a bushfire)

It's durable
no quality loss from usage, not susceptible to magnetic fields, moisture, tape jam or kids pulling it apart. Not even gold or diamonds last forever, so look after it and do keep the originals as a backup

It's convenient
can be viewed on television or computer, no setup of projectors or video cameras, and no searching photo albums.

It's an "all in one"
video, slide shows, sounds, computer files all in a neat menu driven package

It's more functional
clear fast motion, slow motion and pause and no more rewinding
   
Q2 What makes a DVD Infinity DVD or Blu-ray different?
A2 A DVD Infinity DVD or Blu-ray disk is a high quality disk made using the best possible technology and our proprietary processes. It involves an unprecedented level of attention to detail. We eliminate the imperfections inherent in any takes. We enhance your video, cinefilm, slides and negatives. Add a never before seen level of service, and there you have it. A DVD Infinity DVD or Blu-ray! See also our Why DVD Infinity? section
   
Q3 My videotape/film seems fine today, why should I convert them to DVD Infinity DVD or Blu-ray?
A3 There are four main issues to consider for videotapes and films.
 
  1. Age and storage
    Videotape is constructed of a plastic tape with a magnetic iron oxide coating. After about 10-15 years, the coating becomes brittle so that the magnetic coating is worn off as the tape plays. Heat and humidity cause tapes to decay faster.

    Cinefilm is similar. It is constructed of a plastic base with a chemical coating. With time, the film becomes brittle. Once brittle, the film may become damaged when played. Another problem for film is what is called vinegar syndrome. This is basically the the rapid chemical decomposition of film due to exposure to small amounts of heat and humidity.

    Blu-rays and DVDs are estimated to last over a century. Of course every format has its problems. With DVDs and Blu-ray disks, if you scratch the surface, you can lose access to the data and no longer view your disks so look after them and perhaps ask for an extra copy.

    For more information on this topic, click here.
     

  2. Tape to tape copies
    Whilst copying analogue tape to tape always causes degradation of quality, Blu-ray to Blu-ray and DVD to DVD can be copied to create a perfect duplicate of the original.
     

  3. Repeated usage
    Frequent playing wears the magnetic material off the tape. With film, the film becomes brittle and small flecks start to fall off. Also, using film in a projector risks damage due to the heat of the lamp. With Blu-ray and DVD technology, there is no quality loss after repeated usage.
     

   
Q4 What type of negatives and slides do we convert?
A4 All 35mm negatives and slides. We can also process medium and large format negatives.  Advantix negatives and slides are not suitable for viewing on a television.
   
Q5 Is it better to scan my prints, negatives or slides?
A5 Negatives and slides provide a much higher quality result than prints and we recommend where possible that you have us scan your negatives and slides rather than your prints. This is because the generation loss incurred during development does not happen when we scan your negatives or slides because of our proprietary processing and top of the range scanning equipment..
   
Q6 What video/film formats can DVD Infinity convert to DVD and Blu-ray?
A6 Domestic Video formats (Both PAL and NTSC)
VHS, VHS-C, S-VHS, Betamax, Video8, Hi8, Digital8, miniDV, HDV, AVCHD

Professional Video formats (Both PAL and NTSC)
miniDV, DVCAM, HDV, AVCHD, DVCPro(25 and 50), Betacam SP, SX, IMX, DigiBetacam, XDCAM, P2

Obsolete Video formats
Two Inch, One Inch, Half Inch Video, 3/4" U-matic Lo, Hi, SP, VC60

Movie Film
Standard 8mm, Super 8mm, 9.5mm, 16mm

Other formats available on request  
   
Q7 How many minutes of home video fit on a DVD or Blu-ray?
A7 DVD Infinity uses Hollywood grade compression and has an uncompromising high quality standard and whilst in some circumstances it is possible to put more on, we regret we are unable to put more than 100 minutes, as this would unacceptably reduce quality. Note that it is possible to store many times this amount on a DVD. However, it will always lose quality. Imagine trying to pack more and more people in a mini minor. It might work well with two or even four people. However, although it is possible to fit 10 people in a mini minor, this is not the optimum outcome for most uses.

For Blu-ray, it is a little more complicated as it depends on the originating format. If shooting on HDV (MPEG2HD) we can output up to 100 mins of high definition video. For AVCHD(H.264) we can output up to 3 hours of high definition footage.  
   
Q8 Why is a Hollywood DVD movie able to hold 2 hours?
A8 Most Hollywood productions are shot on 35mm film, which has approximately 50 - 100 times the resolution as most consumer grade formats. They also employ different techniques to ensure higher quality source material. Even though, we use the highest quality Hollywood grade compression tools, we do not put more than 100 minutes per DVD so as not to compromise the quality of the conversion.  
   
Q9 How many photos or slides fit on a DVD or Blu-ray?
A9 We can fit about a thousand prints, negatives and slides onto a DVD or about 2000 onto a high definition slideshow on Blu-ray.
   
Q10 Will I be able to print "photo-like" images of the photos on the DVD or Blu-ray?
A10 As the scanned prints, negatives and slides have been converted into DVD compliant format, the printing of these onto photo quality paper is not recommended.  The DVD formatted prints, negatives and slides are for viewing on TV or computers and not intended for printing.  Another service we offer is converting scanned prints, negatives and slides onto CD for printing as photos.  
Q11 Can you combine negatives, slides and video onto a DVD or Blu-ray?
A11 Yes, depending on the number of slides and negatives and the length of the video footage, DVD Infinity can combine all these media onto a single disc. Yes, this requires personal editing and will cost extra.  
   
Q12 Can you improve the quality of my tapes, films, negatives or slides?
A12 We guarantee to reproduce a quality that is at least that of your original film, video, negatives and slides. Quite often we are able to provide a quality that is slightly better than you see in your originals. This is because of our proprietary processing and the extremely high quality custom built professional equipment we use.  
   
Q13 Do you clean cinefilm before transfer ?
A13 No. Applying any solution to the cinefilm risks the degradation of your original material.
   
Q14 Do you offer editing and provide captions?
A14 Yes, we are a professional organisation and full professional editing is available.  
   
Q15 Is it better to edit my footage before or after my DVD or Blu-ray is produced?
A15 There is no question here. It is always better to edit before creating the DVD or Blu-ray. DVD and Blu-ray are compressed formats. Whenever editing in a compressed format you will lose detail. Please note that this does not mean copying from one VHS to another VHS. The process of copying from VHS to VHS will actually reduce quality.  
   
Q16 Can I add music to my scenes?
A16 Yes.  We can either generate music styles or add your favourite music (subject to some copyright restrictions) for non-commercial applications. Of course we are fully licensed to add your favourite music from your CDs as background music. All music is fully synchronised to the footage or images.  
   
Q17 What is the difference between BD-R, BD-25, BD-50, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, DVD-5, DVD-9, DVD-10, etc?
A17 There are two main categories of Blu-ray and DVD formats, Pressed Bluray/DVDs and Recordable Blu-ray/DVDs.

Pressed Blu-ray/DVDs
Pressed DVDs are what you find at your local video shop. They will work in over 99.9% of DVD players and computer DVD ROM drives. However, due to the large price of glass mastering, we usually only press DVDs for large runs (1000 minimum). These include:
  • BD-25(Single Sides Single Density),
  • BD-50(Single Sided, Double Density),
  • DVD-5(Single Sides Single Density),
  • DVD-9(Single Sided, Double Density) and
  • DVD-10(Double Sided, Single Density).


Recordable DVDs
For small runs we use recordable Blu-ray and DVD disks. This category includes single write formats (BD-R, DVD-R including DVD-R DL, DVD+R) and multi write formats(DVD-RW, DVD+RW, DVD-RAM).

DVD ROM, DVD Video and DVD Audio
These are all applications of DVD. DVD ROM is used for computer applications; DVD Video, for movies and DVD Audio for sound.
   
Q18 Can I view my Blu-ray or DVD on my PC or Television?
A18 DVD Infinity can create DVDs that will play on most DVD computer drives, DVD players manufactured after 1999, Sony Playstation II and Microsoft Xbox. DVD Infinity produces DVDs using a number of different formats. Our short run DVDs are regionless (will work in all regions) and are not Macrovision copy protection encoded. Although these options are available for our mass produced DVDs.
   
Q19 Do you produce NTSC or PAL DVDs?
A19 We normally produce PAL DVDs, as they are both the Australian and International standard, and produce the highest quality output (625 lines of resolution instead of 525). However, these will not work in the USA or Canada. We can also produce NTSC DVDs for the USA and Canada upon request.
   
Q20 What is the difference between DVD(MPEG2) and VCD(MPEG1)?
A20 The main difference between DVD(MPEG2) and VCD(MPEG1) is the quality. DVD outputs twice the resolution and greater colour band width, resulting in sharper pictures with richer colours. The VCD's slow band width means increased pixelation (the pictures appear to be made up of blocks rather than smooth images). The enhanced compression technology used and the difference in size (4.70GB on DVD compared to 0.65GB on VCD) means that a DVD can hold 100 minutes of MPEG2 video compared to 70 minutes of MPEG1 on VCD. Beware, as there are operators who attempt to pass off video created at VCD quality as DVDs. They will normally explain that they are able to put over 100 to 120 minutes on a DVD. Whilst these VCDs may play in your DVD player, the quality will be much lower than the DVD you are paying for. As DVD Infinity is a quality organisation, we do not produce low quality works such as VCD and SVCD. 

On top of this, DVDs support a number of additional features, such as:-

 
  • Support for widescreen movies on standard or widescreen TVs
  • Up to 8 tracks of digital audio
  • Up to 32 different languages in terms of subtitles
  • Support for surround sound
Q21 What do the terms HQ, SP, LP and EP mean ?
A21 These terms relate to low quality compression gradings used on consumer models of DVD recorders. They are not applicable to professional DVD production.
Q22 Do I receive my original materials (film, video, stills, etc) back?
A22 Of course. We are a professional organisation. Your originals are sent back in the same condition as they were received.
Q23 How can I be assured that my video is kept confidential?
A23 We take great pride in our service and professionalism and maintain a top quality service.  You can rest assured that your video will be processed with total confidentiality and your privacy is our concern. At the completion, as part of Quality Control process, the Blu-ray or DVD produced will be viewed to ensure the product meets our quality standards. As you own the copyright to your materials, we will not use any materials, even for promotional purposes without your express written permission. Occasionally, we may approach you to allow us to use the materials for promotional purposes. However, you are welcome to say no.  
   
Q24 Will DVD Infinity convert copyrighted materials?
A24 You may not submit copyrighted material for conversion to Blu-ray or DVD without the permission of the copyright owner. You are responsible for all your submissions. If DVD Infinity discovers that a customer has submitted copyrighted material, we reserve the right to refuse future business from that customer. Copyright materials include television broadcasts and commercial videos, DVDs and Blu-rays. Even if you appeared in an advertisement, you may not necessarily have the right to copy it. For more information on the subject we suggest you see the following:
   http://www.copyright.org.au/
See our full Terms and Conditions for details. 
 
   
Q25 Will DVD Infinity convert illegal or pornographic materials?
A25 DVD Infinity does not view submitted home movies for content and material but does randomly Quality Control tapes during processing. If a tape is identified as having inappropriate materials, the conversion will be discontinued. You should be made aware that DVD Infinity will report illegal submissions to the appropriate authorities if we believe that such submissions violate any law or regulation (eg, vandalism, child pornography, etc).
   
Q26 What forms of payment do you accept?
A26 For Australian orders we accept Visa, Mastercard, Money Order, Direct Deposit and cash. For overseas orders we accept Direct Deposit, Bank Cheque (on an Australian Bank in $A) or Western Union. We can also accept $US, € and £ at additional charges.  For corporate orders, we can accept company cheques. Please note that if the order is dropped at one of our drop off locations, payment methods may vary. So please ask at the time of drop off. Please note that we do not accept credit card payments by phone or fax.
  Visa®   MasterCard®    dollars®  
   
Q27 How do I place an order now?
A27 Just give us a call (02) 9906 6383 (99066 DVD) from Sydney, 1300 850 383 (1300 850 DVD) from Australia or +61 2 9906 6383 from outside of Australia. For orders outside Sydney, please see our Postal Order section.
   
Q28 What's your turn-around time?
A28 Small volume orders are normally returned within a week.
   
Q29 Where are you located?  Where is your shop?   How do I get my materials to you?
A29 Our professional sales office and shops are at 79 Alexander St, Crows Nest, Shop 8a, 754 Old Princes Highway, Sutherland and Shop 15, 562 Pennant Hills Rd, West Pennant Hills for your convenience. We also have a number of drop off points. For international and interstate orders, goods should be sent to our postal address at PO Box 86, North Sydney NSW 2059 AUSTRALIA. Please speak to us or email us before sending your materials.

There are many businesses these days operating imitation DVD Infinity businesses. However, none are able to afford the same high quality equipment nor the research and development that we have invested in. Many are just operating a business from their bedroom. Always check that they have a sales office that people can visit.  
   
Q30 Do you offer discounts?
A30 From time to time we offer promotional deals, we also provide discounts for volume orders.  Please contact us to discuss.
   
Q31 What happens if I'm not happy with the quality of the work done?
A31 We have a high quality standard and all work is inspected before dispatch.   If for any reason your DVD or Blu-ray is found to be defective upon viewing, we will replace it free of charge.   
   
Q32 How much do you charge for converting videotape to DVD or Blu-ray?
A32 Prices on application.
   
Q33 Why is the DVD Infinity conversion product not the same price as a studio production movie? After all, you're not paying for the production or artist fees.
A33 Movie Blu-rays and DVDs are made in bulk and therefore each unit cost is much cheaper. Your Blu-ray or DVD Production is truly unique, one of a kind, and requires special handling and processing. Therefore our manufacturing costs are higher than those for a mass produced movie. With our fully automated, state-of-the art facility, we offer the lowest price for a quality tape to Blu-ray and DVD conversion. If you wish to produce millions of copies, we can make the Blu-ray or DVDs at a comparable price.
   
Q34 I have a number of videos to transfer. Can I run them one after the other to save space and reduce cost?
A34 Of course. We are a professional organisation and do not limit the way you transfer your video tapes. It makes sense to transfer them onto the least number of Blu-ray or DVDs at the highest quality and that is what we do. We even ensure that the breaks are at appropriate places and not for example in the middle of wedding vows or children blowing out birthday candles.
   
Q35 Can I make copies of the Blu-ray or DVD myself?
A35 Of course. Whilst the artwork and menus remain the intellectual property of DVD Infinity, we are happy for you to copy the Blu-rays or DVDs for your own use. Alternatively, we can create your Blu-rays or DVDs for you at moderate cost with our professional artwork.
   
Q36 Do I need to tell you how long the tape is?
A36 Of course not. We have heard of other companies where if you don't tell them how long the tape is, you just lose the rest of the tape or they use a low quality compression. This is just not professional.
   
Q37 How do I send my order to you?
A37 This depends on where you are sending it from. If you are in Australia, the best option is via registered post. Never send important irreplaceable items via EXPRESS POST. Rest assured, DVD Infinity will only ever send your order back by REGISTERED POST with full item tracking until you sign for it. We will never use EXPRESS POST as it does not provide full tracking and no signature is required on receipt. If you are outside of Australia, the best options are to send by Fedex, TNT International or an EMS Courier. Please ensure that any documentation is completed correctly. For example, as we are providing a service to you, you should not create a commercial invoice to us with any value except ZERO or No Commercial Value. This is important. If you do create an invoice to us for customs purposes, then you may end up paying customs charges and taxes. Please ensure that all materials are packed securely in foam pellets, bubblewrap or similar.
   
Q38 Why should I get a DVD Infinity DVD or DVD Infinity Blu-ray rather than do it myself using a DVD recorder?
A38 There are three main reasons - Quality, Time and Money. Your memories are important to you so you should want to preserve them at the highest possible quality. DVD Infinity has developed specialist machinery and processes to ensure that we obtain the optimum from your memories. We do not use consumer grade equipment such as Blu-ray or DVD Recorders. These devices use low quality algorithms for compression, creating artefacts (or deficiencies) in the copy. Your time is important to you. To achieve high quality transfers, not only is it necessary to enhance the quality of the video. Any static and blanks betwen shoots must be cut from the video, and this is extremely time consuming. Lastly, why would you pay hundreds of dollars for something that will give you little more than your VHS recorder in terms of quality.
           



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